01
Listen with discretion
Ask whether the enquiry is for the customer or someone else, their hair-loss stage, desired coverage and privacy preference.
Built for Malaysian wig and hair studios
Make the first conversation feel private and understood.
Respond discreetly to hair-loss and wig questions in English, Malay or Chinese. Gather only what helps the specialist prepare, then arrange an in-store fitting.
8 sec
first reply
24/7
private enquiries
3
languages answered
RM599
Pro plan / month
02
Explain the possibilities
Clarify ready-made versus custom options, fitting process, care needs and approved starting prices without pressuring a sale.
03
Prepare a private fitting
Book an in-store consultation and pass the specialist the style, coverage and privacy notes in advance.
A respectful consultation desk
Keep sensitive context out of scattered chat threads.
Hair loss can be personal, and customers may need time before visiting. ReplyLah records the practical fitting needs while keeping the next step gentle and clear.
- Coverage need
- Hair-loss area or stage, preferred length, style and the customer's comfort priorities.
- Solution path
- Ready-made, custom or specialist assessment based only on your approved guidance.
- Privacy request
- Preferred language, private room, companion and any arrival arrangements for the fitting.
Consultation desk
Customers awaiting a fitting
3
new
3
fittings
2
follow-ups
Madam Rozita
Post-chemo · private room
Grace Cheong
Crown thinning · topper
Meena Subramaniam
Custom wig · shoulder length
Your AI Sales Employee at work
The first shift is handled before your team needs to step in.
Every enquiry gets an approved answer, the right qualification questions, and a clear next action. Your team receives the customer when there is a decision to make, not a vague message to decode.
- 1
Customer asks
“Hi, asking for my mum after chemo. She wants something natural but quite shy to come. Can arrange private room?”
- 2
Employee qualifies: Listen with discretion
Ask whether the enquiry is for the customer or someone else, their hair-loss stage, desired coverage and privacy preference.
- 3
Employee advances: Prepare a private fitting
Book an in-store consultation and pass the specialist the style, coverage and privacy notes in advance.
Designed for considered purchases
Support the customer before, during and after the fitting.
01
Discreet Enquiry Desk
Handle personal hair-loss questions with approved, sensitive language and a clear staff handover.
02
Solution Guide
Explain ready-made wigs, custom pieces, toppers and fitting differences without making unsuitable claims.
03
Private Fitting Diary
Book a specialist, reserve a private space and note whether a companion will attend.
04
Style & Coverage Brief
Record length, colour, base, coverage area, lifestyle needs and reference preferences before the visit.
05
Custom Order Tracker
Keep measurements, selection, order stage and collection appointment connected to the customer.
06
Care Follow-up
Organise fitting adjustments, care guidance and maintenance visits after collection.
Start with your consultation process
Bring product guidance, fittings and follow-up into one private workflow.
Your pilot is shaped around the questions your customers really ask, while the specialist remains responsible for recommendations and the in-person fit.