01
Understand the concern
Collect symptoms, timing, preferred branch and relevant panel or insurance details without attempting a diagnosis.
Built for Malaysian dental clinics
Turn dental questions into confirmed chair time.
Answer treatment, price and panel questions in seconds. Capture what the patient needs and offer an appointment even after your reception closes.
8 sec
first reply
24/7
patient enquiries
3
languages answered
RM599
Pro plan / month
02
Guide the next step
Share approved information on consultations, scaling, fillings, root canal treatment and clinic policies.
03
Fill an appropriate slot
Offer available appointment times, send the patient brief to reception and keep the conversation attached.
A front desk shaped for dentistry
Give reception the context before the patient arrives.
Separate a routine scaling enquiry from tooth pain, braces or a treatment-plan follow-up. Staff see the stated concern, panel question, preferred time and next action together.
- Patient concern
- The treatment requested, stated symptoms and how long the issue has been present.
- Appointment context
- Preferred dentist or branch, suitable times and whether this is a first visit.
- Recall status
- Due, contacted, booked or deferred for scaling, review and treatment follow-up.
Reception queue
Patients needing attention
4
new
3
bookings
2
recalls
Nur Izzati
Toothache · first visit
Jason Wong
Scaling & polishing · AIA
Kavitha Devi
Root canal · treatment plan
Your AI Sales Employee at work
The first shift is handled before your team needs to step in.
Every enquiry gets an approved answer, the right qualification questions, and a clear next action. Your team receives the customer when there is a decision to make, not a vague message to decode.
- 1
Customer asks
“My back tooth pain since yesterday, can I come tonight ah? Also you accept AIA panel?”
- 2
Employee qualifies: Understand the concern
Collect symptoms, timing, preferred branch and relevant panel or insurance details without attempting a diagnosis.
- 3
Employee advances: Fill an appropriate slot
Offer available appointment times, send the patient brief to reception and keep the conversation attached.
From first question to follow-up
A patient enquiry system your reception team can use.
01
Treatment Enquiry Desk
Organise questions about scaling, braces, whitening, fillings, dentures and other approved services.
02
Appointment Book
Offer suitable times, record the requested treatment and keep branch or dentist preferences visible.
03
Panel & Payment Notes
Answer from your approved panel, insurance and payment information without inventing coverage.
04
Patient Inbox
Summarise the concern and conversation so reception can take over without asking everything again.
05
Recall Queue
Track patients due for routine reviews, scaling and polishing, or treatment-plan follow-ups.
06
Clinical Escalation
Route pain, swelling, medication and clinical questions to staff instead of giving medical advice.
Set up around your clinic
Teach ReplyLah your treatments, policies and appointment flow.
Use the pilot to test real patient questions across WhatsApp while your team stays in control of clinical and panel decisions.